Refunds FAQ’s

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Q:I have submitted my refund application on date X, how long will it take before I get  thI have submitted my refund application on date X, how long will it take before I get the funds paid out? 
A: Approved refund applications will be paid within 14 working days from the day of application.?
Q: My refund has been rejected due to missing documents; I have now uploaded the requirement documents; will I have to reapply (make a new refund application)? 
A: All incomplete refund applications will be rejected, and you will be required to re-apply
(make a new refund application).
Please follow the link, https://registration.uj.ac.za/pls/prodi41/w99pkg.mi_login
NB: Students who forgot their pins or not registered should contact student enrolment
to retrieve their pins: mylife@uj.ac.za 011 559 4555.
Q: My refund has been rejected due to missing documents; and I have forwarded them to refunds@uj.ac.za, will my refund be proceeded?
A: All documents must be uploaded, and no outstanding documents will be received via email.
Q: My statement shows that there is an “FNB EFT REFUND” but I have not received the funds in
my personal bank account… 
A: “FNB EFT REFUND “description on the student account statement is a journal transaction that
indicates that the refund amount has been processed and has been sent through to management for payment approval. Once all verification checks and necessary approvals have been, finalised funds will be released into the nominated bank account.
Q: I have applied aa  for a refund; however, the status of my application reflects the follow message “Payment Request on Hold”, what does this mean?
A: “Payment Request on Hold” status means that your refund allocation has been successfully
submitted and is awaiting review by our team of financial officers.
Q: I have applied a for a refund; however, the status of my application reflects the follow message “Payment Generated”, what does this mean? 
A: “Payment Generated” status means that the refund amount has been processed and once all  verification checks and necessary approvals have been, finalised funds will be released into the nominated bank account.
Refund enquiries can be directed to: refunds@uj.ac.za 
Tel: 011 559 3905 /011 559 7415/011 559 7416