Frequently Asked Questions:
Q1. Who may borrow and for how long?
|Membership category||General collection|
|Number of items||Loan period (days)|
|Permanent staff – academic||30||60|
|Permanent staff – non-academic||15||30|
|Temporary academic staff||6||14|
|Temporary non-academic staff||6||14|
|Post Doctoral students/ Research Fellows||30||60|
|Postgraduate students (Doctoral and Masters, Honours, B.Tech. & 4th-year degree students) and UJenius club members||16||30|
|Prospective postgraduate students||8||14|
|Extracurricular (Board courses/APT) – undergraduates *||6||14|
|Extracurricular (Board courses/APT) – postgraduates *||16||30|
|Postgraduate students and lecturers from other SA Academic Institutions (CHELSA)||6||14|
|Alumni members and occasional students||4||14|
|Honorary and former staff members.||10||30|
|Individual and corporate members||4||14|
|Special agreement members (e.g. Ann Latsky Nursing College)||4||14|
|Day visitors||0||NO Borrowing|
* Extracurricular course students can only borrow library items from the library on the campus where the course is offered
Q2. How do I borrow?
You must present your valid university card for all borrowing transactions. Take your university card and the items you want to borrow to the Lending Desk or the Self Issue system
Q3. May I borrow books from any campus library?
All registered staff and students, excluding online students and extracurricular students, may borrow books from any campus library. Extracurricular students may borrow books only from the campus where they are registered.
Please note: If a client is unable to to go to another campus, the item may be requested via the Intercampus loan (ICL) service. This will take at least 24 hours.
Q4. How do I renew my books?
All items from the general collection may be renewed twice if the item has not been placed on hold for/by another client.
Please note: Items from the reserve collection CANNOT be renewed.
- Items may be renewed by telephone (see contact details).
- Items may also be renewed via the web: access the Library Catalogue, click on “My UJLink” and follow the prompts.
- Visit the circulation desk and provide your card. Ask staff to renew items for you.
Q5. What if the item I am looking for can’t be found on the shelves?
If an item shows ‘available’ on the catalogue, but it is not on the shelves:
- Go to the lending desk and complete a “Missing books” form or complete the form online
- The Library staff will search for the item and place it on hold for you if found.
- If not found, the item will be indicated as “Missing” on the catalogue.
- In both circumstances you will be notified of the outcome.
Q6. Where do I check to see which books I have already borrowed (My History)?
- Access your library record via the Library Catalogue.
- Select “My UJLink”” from the menu.
- Type in your name and student/staff number.
- Click on “Items currently checked out”.
Q7. Do members of the public have access to the library?
Yes, members of the public do have access to the Library. Please note that Library tariffs are revised annually. See this guide to external membership types.
Please note: External members do not have remote access to UJ’s electronic resources. Please go to the Circulation Desk or Information Desk for assistance to create an on-campus PIN for the day.
Q8. What if I lost my student card and need access to the Library?
Produce proof of registration and ID to gain access to the Library
Please note: Due to COVID-19 restrictions – No access without a card!
Q9. What will happen if I do not return my book by the due date?
- You will receive a courtesy notice 3 days before the due date, reminding you to either return or renew the items in order to avoid fines.
- This reminder is a courtesy service and the Library is not responsible for non-receipt.
- Overdue items will accumulate fines until the items are returned/renewed.
- Please note: Clients with outstanding books or fines will not be able to:
– View examination results
– Register for the next year
– View or print and academic record
– Receive a graduation certificate
– Access databases
Q10. How do I avoid Library fines?
- Return or renew your borrowed books on or before the due date.
- Make a note of due dates.
- Do not give your books to others to return.
- Do not give your access card to anyone! If your card is lost or stolen, report it immediately.
- Fines vary according to the collection the items were borrowed from and are reviewed annually.
- You are responsible for loss, damages and fines incurred on books borrowed on you name/card – don’t share your Library books with others!
Q11. How do I return my loan?
- Items may be returned to the circulation desk.of any UJ Campus Library
- You are responsible for all items you borrow until they are returned correctly. You will be liable for any penalties or charges for loss or damages.
Q12. Contact details for Circulation Desks
|Campus||Circulation Desk||Team Leader|
|Kingsway campus||011 559 2165||011 559 email@example.com|
|Bunting Road campus||011 559 1293||011 559 firstname.lastname@example.org|
|Doornfontein campus||011 559 6752/6769||011 559 email@example.com|
|Faculty of Art, Design and Architecture||011 559 1018/1799||011 559 firstname.lastname@example.org|
|Soweto campus||011 559 5666||011 559 email@example.com|
Q13. Can I renew my checked out items online?
Yes, you can renew items via your library record:
- From the Catalogue (UJLink), go to “My UJLink”
- Type in your UJ e-mail username and password
- Select “Items currently checked out”
- Mark the items you want to renew or select “Renew all”
- If you are not allowed to renew, a message will display
- If the renewal is successful a new due date will appear in the “STATUS” column
- ALWAYS check the “STATUS” column for information on the success or failure of your renewal
- Please note: Checked out items can only be renewed twice online
Q14. What if an item I want is already issued to someone else?
If the item you need is already issued to another user, you may place a hold on the item:
- Search for the item on the Library Catalogue.
- When found, click on “Request””.
- Type in your surname, initials and student/staff number and click on “Submit” .
- Holds can only be placed on items already checked out.
- A hold cannot be placed if you have fines/books outstanding.
- You will receive a note to collect the book.
- Hold items must be fetched from the campus library where it is located, but can be returned to any campus library.
Q15. What other items are available (special collections)?
Reserve print collection:
- Prescribed and/or recommended books (allowed to borrow two items at a time)
- CDs (where available)
- This is a closed collection situated at the Circulation Desk
- Reserved books be borrowed overnight to be taken out ONLY 2 hours before closure (for more information, consult the Circulation Staff)
- Reserved Law books cannot be borrowed overnight
- Overnight items CANNOT be renewed
Electronic Course Reserves (ECR) Collection:
- Prescribed and/or recommended e-material, e.g. book chapters, articles, lecture notes, etc.
- ECR-items are accessible via UJLink and ONLY available to UJ registered staff and students
- Electronic Course Reserves may be printed or downloaded
Audio-visual collection (DFC) – Other campuses also keep audio-visual material
- Video recordings
- Audio tapes
- Items can be borrowed two items at a time, for five days
- No renewals allowed. Fines for overdue items are charged at R12.50 per item per day Some audio-visual items are also electronically available through subscribed databases and can be accessed online
- Some textbooks do have accompanying audio-visual material and it will be issued WITH the textbook
- Journals that the Library receive on a regular basis.
- NOT available for loan.
- Many journal titles are electronically available through subscribed databases and can be accessed online
- NO remote access to external members
Law collection (APK)
- Items housed in the law collection on Level 6.
- NOT available for loan except to Law lecturers
- Many law items are also available through subscribed databases and can be accessed online
- NO remote access to external members
Archive and Special Collections (on DFC campus)
- A collection of valuable books and manuscripts of great research value.
- Includes the University Archives.
- NOT available for loan
- Access ONLY during office hours (07:30 – 16:30)
UJ Theses and dissertations collection
- A collection of UJ theses and dissertations (including previously RAU, TWR and Vista theses and dissertations).
- Print theses and dissertations are available on loan
- Electronic theses and dissertations are housed on UJ Content and can be accessed online.
- Previous Vista theses and dissertations (as well as theses and dissertations from other academic institutions) are available on microfiche and are housed at the APK Campus Library Level 1. Please ask for assistance.
Online collection (including e-journal and e-book databases)
- Journals and books in electronic format are either available as part of a database or as individual titles.
- Articles from e-journals and chapters from e-books can be downloaded or printed directly (Clients must ensure that they adhere to the requirements of the Copyright Act and the licenses signed)
- Individual e-book titles can be downloaded for use.
Q16. How do I access course material that has been placed on reserve?
All items (print and electronic) placed on reserve by a lecturer will show in the Catalogue (UJLink) under Course Reserves.
- Go to the catalogue.
- Select “Course reserves”.
- Follow the prompts
- Electronic items can be downloaded or printed.
- Print/multimedia items must be checked out for use in the library (see Reserve print collection for more detail)
Q17. How do I pay a fine or other debt electronically?
- Electronic payments can be made into the University account:
– Bank: FNB
– Account no: 62615873149
– Branch no: 251705
– Account Type: Cheque
– Swift code: FIRNZAJJ
- The following number must be used as reference (Please do not use your student/staff number here):
– Library Fines: 05.05.125520.20.17600.0
– Lost books: 05.05.125520.20.17700.0
– Membership fees: 05.05.125520.20.16700.0
- Please fax or e-mail your proof of payment with your name and student number to: