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Title: Building the digital backbone of Business SA- Retail for SME’s

Kekeletso Mabizela

“A Johannesburg-born, multilingual Communications professional with a hybrid approach to Marketing best practice.

Certified in integrated organisational communications, digital marketing research and strategy, online marketing platform implementation, SEO and project management, she does not believe in marketing just for the sale of marketing.”

Her experience in the online marketing channel spans across ICT, textiles, financial services, hospitality, retail, and logistics, SMBs, cloud computing and cybersecurity as well as the newer capabilities coming out of IoT, machine learning and VR/AR for B2C and B2B audiences. She has also recently completed a Management Programme in Leadership through the North West University Business School, to further align the synergies between digitisation and working models, and how leadership adapts and collaborates with teams to progress change management and sustainability.

When she is not pushing out the corporate marketing KPIs, she lends time to facilitation and thought leadership skills training spaces to share insights, advancements and pro tips for personal branding and marketing best practice for organisations, alike.”

Navigating the new Retail Landscape: Insights from the UK

Jonathan Reynolds

Jonathan Reynolds is Academic Director of the Oxford Institute of Retail Management, Associate Professor in Retail Marketing and Deputy Dean at Saïd Business School, University of Oxford. He is also Deputy Director of the UK Economic & Social Research Council’s Consumer Data Research Centre.

Jonathan’s teaching and research focus primarily on the retail sector. He is particularly recognised for his scholarship and expertise in the areas of electronic commerce and omni-channel retailing, innovation and entrepreneurship in retailing, retail productivity and skills, and the role of place in marketing and retailing.

His views are sought after by businesses, policy makers and the media. He is heavily committed to knowledge exchanger, actively seeking to ensure that his research can be widely disseminated amongst policy-makers and practitioners. While his academic expertise lies in marketing and geography, Jonathan’s research activities have also extended into science and technology studies and strategic management.

He is a founding member of the Oxford Institute of Retail Management and has been its Academic Director since 1999. The Institute undertakes a range of both commissioned and public domain research with direct relevance to practitioners, but which is nevertheless grounded within rigorous academic scholarship.

Jonathan read geography as an undergraduate at the University of Oxford, and then took an MA in Environmental Planning at the University of Nottingham, and a PhD at the University of Newcastle-upon-Tyne. He returned to Oxford in 1985 to work on research for the British retailer Tesco on the application of new forms of technology and e-commerce, following a post at the University of Edinburgh as founding Research Fellow for the Coca-Cola Retail Research Foundation. He has also been Visiting Professor at the Amos Tuck School of Business Administration at Dartmouth College.

He is a Governing Body Fellow at Green Templeton College, Oxford.

The future of Retail in a Post-Pandemic World

Doug Stephens

Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the most widely known international retailers, agencies and brands including Walmart, Google, Estée Lauder, BMW and LVMH. Prior to founding the consultancy Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international leadership roles. Doug is the author of three internationally bestselling books, Resurrecting Retail: The Future of Business in a Post- Pandemic World (20 21), Reengineering Retail: The Future of Selling in a Post-Digital World (2017) and The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013). Doug is the featured retail columnist for The Business of Fashion and sits on multiple corporate and academic advisory boards. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, TechCrunch, The Wall Street Journal and Fast Company.

Retail Trends of 2022

Prathna Singh

Prathna Singh is a seasoned managing director for Retail at Accenture in South Africa, with more than 17 years of experience working with clients across 4 continents to solve some of their biggest challenges in the industry. She currently leads a portfolio of work across one of South Africa’s premium retailers as they navigate the fast-moving industry in response to changing consumer behaviour. She works across Accenture’s strategy and consulting, technology, Interactive and operations offerings to create new value and transform retail to achieve their growth ambitions. Prathna started her career straight of out of university and is passionate about harnessing the talent of the next generation.

Cross-border E-Commerce: A Consumer Perspective

Prof. Dr. Hanna Schramm-Klein

Prof. Dr. Hanna Schramm-Klein studied Business Administration and International Economics at the Justus Liebig University Giessen (Germany). From May 1998 she was a research assistant and after receiving her doctorate from the Faculty of Law and Economics of Saarland University, Saarbrücken (Germany), on the subject of “Multi-Channel Retailing”, from November 2002 she was a research assistant at the Chair of Business Administration, in particular, Foreign Trade and International Management, Saarland University, Saarbrücken (Germany), chaired by Prof. Dr. Joachim Zentes, and at the same time at the Institute for Retail & International Marketing, as well as lecturer at the Europa Institute of Saarland University (MBA Europe program). She completed her habilitation in 2008 with a thesis on the location strategies of retail companies.

Since 2009 she holds the Chair of Marketing and Retailing at the University of Siegen (Germany). From 2010 to 2019, she was Vice-Rector for Cooperation, International Affairs and Marketing at the University of Siegen.

Since 2017, she is director of the “Centre for Consumer Protection and Vulnerable Consumer Groups” at the University of Siegen.

Ms. Schramm-Klein has been a visiting lecturer at universities in, among others, St. Gallen (Switzerland), Dublin (Ireland), Graz Austria), Santiago de Chile (Chile) and Lyon (France). Her research areas include aspects of digital marketing, national and international retail marketing, retail management and consumer goods marketing as well as retail and consumer goods logistics.

Ms. Schramm-Klein’s research is highly practice-oriented and consistently empirical. It focuses on the derivation of managerial implications and thus the practical feasibility. To date, Ms. Schramm-Klein has led more than 60 practice-oriented research projects, leading, and implementing several projects funded by leading research foundations and German ministries and leading and implementing consulting projects with renowned companies in the industrial goods, consumer goods and retail sectors as well as public institutions.

Ms. Schramm-Klein is an active member of several supervisory and advisory boards and professional associations. She is a regular speaker in research and practical sessions as well as in-company strategy programs.

As a renowned marketing and retail researcher, she has dealt with aspects of consumer behavior, consumer goods marketing, international marketing, but with a focus on retail marketing and sales channel management (particularly omni- and multi-channel-retailing) and has written more than 150 monographs and research articles on this subject. She is a member of the Editorial Board or Editorial Review Board of international academic journals such as Journal of Advertising, Management International Review (mir), Journal of Consumer Policy or Marketing-ZFP.

Stand out and deliver! How stores can thrive on the evolving UK high street

Graham Soult is a UK-based high-street champion, digital marketing expert, respected media commentator, High Streets Task Force Expert, and Fellow of the Institute of Place Management (IPM), who founded and runs the retail consultancy CannyInsights.com.

Based in Gateshead but operating UK wide, CannyInsights.com works with independent and multiple retailers on the high street and online, as well as with related organisations such as landlords, local authorities, business associations and Business Improvement Districts (BIDs), to help them improve their offer and marketing.

Described on BBC Look North as “the region’s best-known retail expert”, and by ITV as “a North East Mary Portas”, Graham Soult is often named as being among the most influential retail people on Twitter. He has appeared regularly on TV, on radio, and in the press, including BBC’s The One Show, BBC News, The Guardian, Retail Week, Wired and Forbes, and is a frequent speaker on retail and marketing issues at conferences and seminars.