Customer Experience Management

Home » University Courses » Customer Experience Management

General

Faculty Website: College of Business and Economics 
Department: Department of Marketing Management
Programme Level: Continuous Education Programmes
Programme Name: Customer Experience Management
Programme Code: S3MM1O

Medium of Facilitation: Online
NQF Level: 5
NQF Credits: 0
SAQA: 

Application Start Date: 1 August 2021
Application End Date: 15 August 2022

Campus: Online

Contacts: UJ Call Centre 011 559-4555
Email: mylife@uj.ac.za

Duration of Study: 

2 Weeks

Programme Fees


Purpose

The purpose of this SLP is to introduce the student to the basic principles of Customer Experience Management (CEM), mainly in a consumer product and service context. This programme intends to provide a framework for individuals aspiring to become customer experience experts by enabling a student to influence their organization’s customer retention, growth, loyalty and profitability positively in the long-term in the context of the 4th industrial revolution.


Admission Requirements

A matric certificate on NQF level 4 or NQF lever 4 or equivalent.


More Information

Should this programme open for applications, please enquire with the Department on the token required when applying.

Extended BSc in Life and Environmental Sciences (Zoology and Chemistry)

Latest News

| View All News
...

Vice-Chancellor Message – 24 May 2024


Since its inception almost 20 years ago, our University has

...

UJ’s Department of Nursing celebrates nurses and midwives: The unsung…


Issues around the role of midwives and nurses in providing

...

Reimagining museums: Towards one world ethnographic museums and subjunctive museology


The University of Johannesburg welcomed the Department of Anthropology and

...

UJ launches the Pure Research Portal


The University of Johannesburg (UJ) is proud to announce a

...

Twins Charlotte and Charmaine Setati graduate together with Bachelor of…


It was double the joy for the parents of Charlotte

UJ Faculties

| All Faculties
...

College of Business and Economics (CBE)


Created from the former Faculties of Management, and Economic and Financial Sciences

...

Faculty of Art, Design And Architecture


Industry-relevant and competitive professional programmes

...

Faculty of Education


Education has the power to transform human lives

...

Faculty of Engineering & the Built Environment


First in South Africa offering a full range of professional engineering qualifications

...

Faculty of Health Sciences


A preferred learner experience and innovative methods

...

Faculty of Humanities


To the benefit of individuals, the University and the community we serve

...

Faculty of Law


Traditional, specialised and short course Law programmes

...

Faculty of Science


Innovatively creating new knowledge and leading scientists

...

Johannesburg Business School


JBS. The Business of Reimagining Your Future.